FAQ

Hiro VPN is a VPN service that allows you to hide your online identity by routing your traffic through a remote VPN server with a different IP address and location. It also adds an extra layer of protection by encrypting your traffic.

Go to the payment page and choose the plan that works best for you. We have 1-week, 1-month, 1-year subscription options.

A VPN is a multi-purpose digital survival tool that helps you:

- Hide your true IP address, which reveals a lot about you, such as your true geolocation or online comments, and surf the Web with an added level of privacy
- Prevent sniffers and hackers on public Wi-Fi networks from accessing your files, including messages and other private information
- Stream and download anything securely and anonymously Get discounts, local prices and special offers when you shop online

The paid version offers several advantages over the trial one:

- Hiro VPN can be used on up to 3 devices simultaneously, compared to only 1 in the trial version
- Usage time according to the paid plan, not two weeks like in the trial version

Hiro VPN stands out from its competitors with its robust security features, strict no-logs policy, high-speed connections, global server access, user-friendly interface, and dedicated customer support, all at competitive pricing.

We have subscriptions that are automatically billed once a week, once a month, once a year, depending on your choice. If you have opted out of automatic renewal, you can manually renew it via your Hiro account.

- Note: Discounts applied to initial purchases do not apply to their renewals.

Hiro VPN is available as an application for Android, iOS, and also as firmware for the router.

The choice depends on your reasons for using a VPN.

- To be anonymous: If you need a VPN strictly for anonymity, connect to the country and city closest to you.
- To change your location: To hide your real location, choose any other location you want.
- To get a faster connection: Go to Locations in the Hiro VPN app or extension and select the fastest option before clicking Connect to activate the VPN.

We do not store logs of our users' activity or connections. Hiro VPN collects minimal information about the use of our services to identify and fix technical problems. This information cannot be used to link to your specific activity or behavior. You can find out more about what data we collect and how we process it in our Privacy Policy.

The paid Hiro VPN subscription allows you to connect up to 3 devices simultaneously on the regular tariff and up to 5 devices on the premium tariff, while the free version allows only 1.

Yes, you can. Hiro VPN can be active everywhere except for websites and apps from exclusions, or it can be active only for websites and apps from exclusions. You can add websites to exclusions manually or choose from the lists of popular services.

Hiro VPN uses AES-256, the most secure and fast encryption algorithm to date. It is a block cipher with a symmetric key, which means that it requires only one secret key to encrypt and decrypt the data and divides data into blocks before encryption. AES-256 has a key length of 256 bits and is practically unbreakable by brute force based on current computing power. Learn more about AES-256 encryption

Not necessarily. It is a good idea to check the ping rate of the VPN server before connecting to it. Hiro VPN displays ping rates to help you choose the fastest server location. The lower the ping, the faster the connection.

Using a VPN is legal in most countries. You have nothing to worry about. All of our VPN servers are located in countries where using a VPN is completely legal.

The reason you’d want a VPN on your router is for network-wide online security. Once Hiro VPN is installed and configured on your router, all connected devices benefit from VPN protection, even smart home devices that don’t normally support VPN software.

You can change the VPN server location settings in the router's web interface.

Simply connect your router to Hiro VPN and follow our simple 2-stage guide on how to install a VPN on your router.

No, you need a paid Hiro VPN subscription to use Hiro VPN on your router.

A VPN router creates an encrypted VPN tunnel between itself and a VPN server on the Internet, making it appear as if you are surfing the Web from that server. Because your network devices use this VPN router to access the Internet, they are all protected.